Cancellation policy
Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.
Subscriptions
When you purchase a subscription, you will receive ongoing access to digital services based on the plan and frequency you selected. Your payment information will be stored securely, and you will be charged for each billing cycle unless you choose to pay in advance. Some subscriptions may automatically renew at the end of their term. If you do not wish to renew, you may cancel your subscription at any time.
Once a subscription is canceled, access to the service will be revoked immediately, regardless of any remaining time in the billing period.
You can manage or cancel your subscription using the link provided in your order confirmation email.
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.
Try before you buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.